Returns & Refunds

RETURNS AND REFUNDS

The following conditions are an integral part of the General Terms of Sale of MIALMART di Prendin Annalisa (VAT no. 05600060288, Padua, Italy). For the full text, see the Terms and Conditions.

Custom Made products 4.3 In relation to Custom Made Products, the User's right of withdrawal is excluded.

Right of withdrawal 7.1 With the exception of the Custom Made Products referred to in Article 4 above, the User, as a consumer, has the right to withdraw from the contract by written notice — preferably sent by email to mialmart@mialmart.com — within fourteen (14) calendar days from the day on which the User, including through third parties designated by them, acquired physical possession of the Product. 7.2 Following the exercise of the right of withdrawal, the User must return the Products to MIALMART di Prendin Annalisa, without undue delay and in any case no later than fourteen (14) calendar days from the withdrawal notice. 7.3 The costs and charges of returning the Products to MIALMART di Prendin Annalisa are borne entirely by the User, who assumes full responsibility for them. 7.4 The Products must be returned to MIALMART di Prendin Annalisa. 7.5 By reason of the withdrawal and upon receipt of the returned Products from the User, MIALMART di Prendin Annalisa will refund all payments received from the User, without undue delay and in any case no later than fourteen (14) days from the day on which it was informed of the withdrawal decision. 7.6 The Products must be kept and inspected with normal care, and returned intact, complete in every part, perfectly working and functional for their purpose, together with all accessories and instruction leaflets, with identification tags and labels — where present — still attached to the Products, intact and not tampered with, perfectly suitable for their intended use, free of signs of wear or dirt. The Products must also be returned in their original packaging. 7.7 Withdrawal applies to the Product in its entirety; it therefore cannot be exercised in relation to parts and/or accessories of the Product. 7.8 Should the withdrawal not be exercised in accordance with the above provisions and, more generally, with the applicable legislation, it will not result in termination of the contract and, consequently, will not give rise to any refund. MIALMART di Prendin Annalisa will notify the User within 5 working days of receipt of the Product, rejecting the withdrawal request. The Product, if already received by MIALMART di Prendin Annalisa, will remain with the latter available to the User for collection, which must take place at the expense and under the responsibility of the User.

Refunds 3.2 Should the Product be unavailable, MIALMART di Prendin Annalisa will notify the User by email; in that case, the User will have the right to immediately terminate the contract and MIALMART di Prendin Annalisa will refund the User all sums received. Refunds are made without undue delay and in any case within fourteen (14) days, using the same means of payment used for the purchase, unless otherwise agreed.

How to exercise withdrawal To exercise the right of withdrawal or for assistance with returns and refunds, write to mialmart@mialmart.com quoting your order number.